It’s just hard to navigate
Hello Nathaniel,
Thank you for reaching out! We noticed the feedback you left regarding your experience, and we sincerely apologize.
We always want to make things as smooth as possible for you, and we would love to learn more about the specific challenges you faced. Could you please share a bit more detail about what went wrong or what you were trying to accomplish?
Your feedback is incredibly valuable to us, and it will help us improve our platform. Once we have a better understanding of the issue, we will do everything we can to help get this sorted out for you.
We look forward to hearing from you.
Best regards,
MADE Hoops
The first day he wore the tee and the letters are peeling off. He hasnt even had it in his possession 3 days. I could have paid much less for better quality.
Hello Vanetta,
We completely agree with you, and we are so incredibly sorry. Having the lettering peel on the very first day is unacceptable, and it is definitely not the standard of quality we stand by.
To help us resolve this for you immediately, could you please reply directly to the previous email we sent you requesting your order details? Once you reply there, our team will be able to look up your account and coordinate a brand-new replacement for your son right away.
We completely understand your frustration and extend our most sincere apologies for this experience. We look forward to getting this fixed for you as soon as you reply to that thread!
Best regards,
MADE Hoops