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Frequently Asked Questions

Have questions? We have answers.

What are your Terms & Conditions?

I acknowledge that all orders are processed within 3 to 5 business days plus shipping time selected at checkout (excluding weekends and holidays) after receiving your shipping confirmation email. This includes priority and expedited shipping.


Thank you for shopping with us!

MADE Hoops Merchandise

We hope you enjoy our MADE Hoops merchandise. However, in the event that you are not completely satisfied with your purchase of MADE Hoops merchandise for any reason, you may return it to us within 15 days of purchase delivery. Credit from return of merchandise may not be credited towards MADE Hoops Event(s).

Please see below for additional information on our merchandise return policy. You can also visit our Self Service Return Portal here.


All returns of MADE Hoops merchandise must be postmarked within 15 business days of the purchase delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return MADE Hoops merchandise, please place the item(s) securely in its original packaging (if applicable), include your proof of purchase and mail your return to the following address:

MADE Hoops

[Attn: Returns]

9244 E. Hampton Dr.

Ste 510

Capitol Heights MD 20743

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If so, please provide the return tracking number via email to MADE Hoops is not responsible in any way for items lost, damaged or misplaced in transit and will not provide credit for merchandise that is not received in new and unused condition at the address above. Purchaser returns MADE Hoops merchandise at his or her own risk.


After receiving your return and inspecting the condition of your item(s), we will notify you of the approval or rejection of your refund/credit. If you are approved, then your return will be processed, and/or a credit will automatically be applied to your MADE Hoops account, within 7-10 business days.

Please allow at least 30 days from the receipt of your item to process your credit. We will notify you via email when your return has been processed.

For returns where the customer is at fault, a re-shipping fee will be applied for the new order and an invoice will be emailed to the customer. Payment must be received before the order can be processed.


The following items cannot be returned/exchanged:

  • Items that are used.
  • Items missing original tags or labels.
  • Custom Made merchandise. Please keep in mind that we are unable to update any customization selections post purchase.



  • A 10% restocking fee will be charged for all items returned in excess of $100;
  • Sale items that are marked CLEARANCE and/or FINAL SALE cannot be returned; and
  • We are unable to offer credit after 90 business days of purchase under any circumstance.

Where to reach out regarding customer service

We truly value every one of our customers, so we wanted to say thank you for shopping with us!

Feel free to contact us at with any questions regarding your order.

Why are certain items not showing up on sale in my cart?

During our promotional sales, there are certain exclusions that apply. Please see the provided list below:

Solepack Backpacks

All iSlide Products 

White Label Product

How long should it take to receive my order?

Please allow 3-5 business days for processing of all orders. This does not include time for shipping and delivery. That is determined by the shipping method selected at checkout.

How long should it take to receive my iSlides?

The Mantra is a premium adjustable slide: optimized for comfort and built for athletes.

Please allow 2-3 weeks for your order to arrive.

Signature RPL footbed is fitted into our sneaker outsole. Purposely designed for recovery and durability, these slides will become your daily footwear.

Sizing: See the sizing chart. UNISEX, but Women should size down.